1. These terms
These terms govern your use of marronawork.com and any order you place through it. By placing an order you accept them. If you do not accept them, do not order.
We may update these terms. The version in force is the one published here on the day you place your order, so the date above matters. Changes never apply retrospectively to an order already placed.
2. Orders and acceptance
Adding an item to your bag and submitting the checkout form is an offer to buy, not a concluded contract. The contract forms when we email you the order confirmation.
We may decline an order — for example if an item is out of stock, if the price shown was clearly wrong, or if we cannot deliver to your address. If we decline after you have paid, we refund in full.
3. Prices, tax and duties
- Prices are shown in US dollars and exclude tax.
- Tax is calculated from your delivery address and shown before you pay.
- Import duties on international orders are the recipient's responsibility unless we state otherwise at checkout.
- Obvious pricing errors — if an item is listed at a price that is clearly wrong, we will contact you before dispatch and you may confirm at the correct price or cancel for a full refund.
4. Payment
No card details are entered on this website. After you submit the checkout form we email a secure payment link issued by our payment provider, normally within one business day. Your order is held until that link is settled. If it is not settled within seven days the order is released and you will need to place it again.
5. Delivery, risk and title
- Dispatch — orders placed before 2pm ship the same business day.
- Standard delivery — 3 to 5 business days. Free on orders over $49, otherwise $6.
- Express delivery — 1 to 2 business days, $12.
- Risk passes to you on delivery. Title passes on delivery.
Delivery windows are estimates, not guarantees. If a parcel is materially late, tell us and we will chase the carrier or resend.
6. Returns and cancellation
You may return anything within 60 nights, used or unused, and we pay the return postage. The full terms, including how refunds are calculated and how faulty items are handled, are set out in the Refund & Returns Policy, which forms part of these terms.
Where you have a statutory right of withdrawal — for instance the 14-day right under UK and EU consumer law — that right applies in addition to our 60-night policy, and nothing here reduces it.
7. Warranty
The motor and battery of the Glide P1 are covered for two years from delivery against any fault that is not accidental damage. If a covered part fails we repair it; if we cannot repair it we replace it. There is no registration step — your order reference is the warranty.
Blade heads are not covered by the warranty because they are a wearing part, but every Marrona blade head can be returned for re-sharpening free of charge for as long as you own the clipper. Guide combs and cables are covered for one year against manufacturing defects.
Not covered: drops and impact damage, water damage from submersion, damage from using non-Marrona blade heads or combs, and ordinary blunting of a blade.
8. Using the product safely
The Glide P1 is a grooming tool for domestic pets, operated by an adult. You agree to use it as the enclosed guide and this site describe. In particular:
- Do not shave a double coat. Shaving a husky, chow, malamute or similar damages regrowth and the animal's ability to regulate temperature. Use the clipper on paws, feathering and sanitary areas, and de-shed the undercoat with a rake instead.
- Do not clip a cat shorter than 6 mm on the body. Feline skin is thinner than canine skin and moves under the blade.
- Do not use it in water. The blade head detaches and is rinse-safe; the body holds a battery and must never be submerged or used in the bath.
- Stop if the animal is distressed. A sedated groom at a veterinary practice is kinder than a fight.
We are not responsible for injury or damage arising from use that ignores these instructions, or from use on an animal a reasonable owner would have taken to a veterinarian or professional groomer.
9. Newsletter
Subscribing is optional and never a condition of purchase. Every email carries a one-click unsubscribe, which removes your address from the list.
10. Intellectual property
The Marrona name, the paw mark, the product designs, the photography and the text on this site belong to us. You may not copy them for commercial use, reproduce the site's content as your own product listing, or use the brand in a way that suggests we endorse you. Linking to us, and quoting a short extract with attribution, is fine.
11. Acceptable use
Do not attempt to breach, scrape at a rate that degrades, or interfere with this site or the systems behind it, and do not submit anything unlawful through the contact form.
12. Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by your failure to follow the safety instructions in section 8.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for defective products under applicable product liability law, or for anything else that cannot lawfully be excluded.
13. Your statutory rights
Nothing in these terms affects the rights you have as a consumer under the law of the country you live in. Where a term here conflicts with a mandatory consumer protection in your jurisdiction, that protection wins and the rest of these terms continue to apply.
14. If something goes wrong
Email admin@marronawork.com with your order reference and we will try to resolve it directly — that is faster for both of us than any formal route. If we cannot agree, you keep every remedy the law of your country gives you.
15. Contact
Questions about these terms: admin@marronawork.com.